have a question?

1. What is “Pure Water”?

Our water begins with Bermuda seawater and brackish water processed via reverse osmosis at our North Shore plant. The water is then chlorinated, transported to our Devonshire facility where it is de-chlorinated, softened and distilled. The final distilled water is used to fill our 3- and 5-gallon bottles — Bermuda’s premium quality drinking water. 

2. What is distilled water?

Distilled water is created by heating water to the boiling point so impurities separate, then condensing the steam back into liquid form. This process removes biological contaminants, heavy metals, volatile gases, cysts and other impurities. The result is water that contains virtually no solids, minerals or trace elements — clean, natural and healthy. Steam-distilled water is the standard by which all other waters are measured. 

3. How do I purchase Pure Water?

You have several options:

• Visit our retail location at 32 Parsons Lane in Devonshire to buy 3- and 5-gallon bottles, coolers, pumps, cups and accessories. 

• Choose our island-wide delivery service for homes and businesses (3- and 5-gallon bottles). 

• Find 3-gallon bottles at various retail outlets across Bermuda (supermarkets, gas stations, convenience stores).

Please note: Prices do vary and our retail location offers the best prices!

4. What are your retail hours?

Our retail location is open:

Monday to Friday: 8 am – 5 pm

Saturday: 9 am – 1 pm 

5. How do I set up a Pure Water account?

Complete an application form (available online, in-store, or via email). After a credit check and approval, a customer service representative will contact you to place your first order. 



Residential Application | Business Application

6. Do you deliver?

Yes! We deliver island-wide with two types of delivery services (Monday–Friday, excluding public holidays):

Call-In Delivery: Call 299-PURE (7873) or email purewater@bwl.bm

Typically delivered within 2–3 business days, subject to demand. Minimum order: 2 bottles. 

Scheduled Delivery: Sign up for a regular delivery day(s). You’ll receive a calendar of your delivery dates for the year. 

7. Do I need to be home for delivery?

No, for scheduled delivery customers, just leave your empty bottles outside by 8 am on your delivery day. If no empty bottles are out, we’ll assume no service is needed and resume on your next scheduled date.

For extra or unscheduled orders, call 299-PURE and we’ll deliver with our next available truck. 

8. What is a bottle return/trade-in?

When you first purchase a bottle, you also purchase the bottle itself for $10 and it becomes your property. Each time you return an empty bottle in good condition and purchase a new one, we will credit $10 for each empty that is returned in reusable condition. This allows us to recycle bottles numerous times and reduce waste.

Please note: we cannot accept full bottles or bottles that are damaged/misused.